Privacy policy

Thank you for visiting the Effet Québec web site, which is operated by Xn Québec, and for reading its Privacy Policy (hereinafter the or this “Policy”).

By browsing our web site or using our systems or services, you acknowledge that you have read and understood the Policy and consent to the processing of your personal data and information in accordance with this Policy, where applicable.

The Policy consists of the following sections:

  1. Objectives of the Policy
  2. Effective date
  3. Procedures for obtaining consent
  4. Data-collection objectives
  5. The personal information we collect
  6. Purposes of data-processing
  7. Processing methods
  8. Access to and control of personal information
  9. Sharing and reasons for sharing personal information with third parties
  10. Use of cookies and similar technologies
  11. Storage of personal information
  1. Objectives of the Policy

Respect for privacy and the protection of personal information are essential to us. Accordingly, through this Policy, we aim to protect personal information in accordance with current legislation.

To ensure the aforementioned protection, Xn Québec will only collect, process, and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.

The purpose of the Policy is to inform users of the purposes and manner in which Xn Québec, or any person acting on its behalf, may collect and use their personal information. It makes use of clear language to ensure users can provide informed consent.

For the purposes of this Policy, “personal information” refers to any information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate the above data to ensure that they do not identify any particular individual.

  • Effective date

This Policy is effective from August 9, 2023.

  • Procedures for obtaining consent

We are committed to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implicit and may be provided directly by the individual or by an authorized representative.

We favour obtaining explicit consent, whether verbally, electronically or in writing. Implied consent may, however, be reasonably inferred from a person’s action or inaction. As an example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we take into account the sensitivity of the personal information, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we decide to use personal information for a new purpose, we describe the intended use and ask for consent again.

It is not always possible to obtain consent for the collection, use or disclosure of personal information, particularly in response to a government request. We undertake never to disclose this type of information, other than in accordance with this Policy, unless we are required or permitted to do so by law.

  • Data-collection objectives 

Information is collected in accordance with the purposes and objectives stated in the Policy.

Here are some of the reasons we collect your personal information:

  • To provide products and services: We collect and process the data and information necessary to fulfil our mission and contractual obligations;
  • To ensure and improve these products and services: The data collected during your interactions with our services may be used to analyze and improve operations relating to our products and services; 
  • To develop new products and services and for AI: The data collected may be used for research and development purposes to offer new products and services to our members and users, in particular through advertising and marketing messages;
  • To provide personalized products and services: Collecting and analyzing the data generated by your interactions with our services enables us to develop and create products and services that are tailored to meet your expectations as closely as possible, in particular so as to provide adjustment measures for members and users who require them;
  • To evaluate product and service performance: Data are collected so as to obtain information about the advantages and disadvantages of our products and services, so that we may assess them and resolve them if necessary, in particular by means of surveys. This enables us to ensure the quality of our products and services;
  • To protect our users’ privacy: The data collected enable us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise;
  • To meet legal obligations: Data are collected to meet obligations arising from laws, regulations or international treaties.
  • The personal information we collect

Xn Québec may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.  

The personal information collected, and its sensitivity, may vary depending on the context of the interactions between you and Xn Québec. For this reason, our first priority is to inform you of the nature of the personal information we use.  

We protect all the personal information we collect. Among the personal information that may be collected and used, we are particularly attentive to the following:

  • Name and contact details. First and last names, e-mail address, postal address, telephone number, and other similar data used to contact you;
  • Proof of identity. Passwords, password hints, and other similar security information used to identify you and access your account;
  • Demographic data. Information about you, such as your age, gender, country, and language of communication;
  • Payment data. Data required to process your payments, such as the number of the payment instrument (e.g. your credit card number) and the associated security code;
  • Images and sounds. Audiovisual data for ensuring the safety of our users, particularly at cultural events that we organize or host;
  • Interactions. Data relating to your use of the web sites, platforms, and tools we have created. These are the data you provide to use our products. In other cases, such as error reports, we generate our own data.

Other examples of interaction data we collect include:

  • Data on sites visited and usage. For example:
    • Payment and account history. Data on the items you buy and the activities associated with your account,
    • Troubleshooting and help data. Information you provide when you contact Xn Québec for assistance, including the products you use, and other information that helps us solve your problem;
  • Searches and orders. Search queries and commands you use when visiting our web site;
  • Text, input, and handwritten data. Text, input, and handwritten data and any related information; 
  • Other data. Other data that are provided when you use our web site, in particular data from Google Analytics.
  • Purposes of data-processing

To provide our products and services. We use data to operate our products and services and provide you with rich, interactive experiences. For example, the Xn Québec members’ directory.

Product and/or service improvement. We use the data to improve our products, in particular by adding new functions or capabilities (error report when buying a ticket or consulting an online program, etc.).

Product and/or service development. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to gain a better understanding of the needs of our members and users.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You may subscribe by e-mail, reply to surveys and choose whether or not to receive promotional communications from Xn Québec by e-mail, text message, post, and telephone. To find out more about managing your contact details, e-mail subscriptions, and promotional communications, please read the “Access to and control of personal information” section of this Policy.

Applicable offers. Xn Québec uses data to provide you with relevant and important information about the products and services it offers. We analyze data from various sources to forecast the information that will be most interesting and useful to you, and communicate it to you in different ways.

Advertising. Xn Québec uses the data collected through its interactions with you, some of our products, and on third-party web sites to advertise our products and services, especially on third-party sites. We may sometimes use automated processes to make advertising more targeted.

Commercial transactions. We use data to process your transactions with us. For instance, we process payment information so as to provide members and customers with product subscriptions and use contact information to provide products purchased through our online ticketing service.

Creating reports and business operations. We use data to analyze our operations and enhance decision-making. This enables us to make informed decisions and create reports on our business performance. 

Protecting rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For instance, we use data to confirm the validity of tickets sold in an effort to prevent fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. For instance, we use the age of our members and customers to ensure that we comply with our obligations to protect the privacy of children or ensure that the customer complies with the recommended age for the audience. We also process contact information and identifiers to help customers exercise their data-protection rights.

Research. We use data to carry out research, where permitted by law.

  • Processing methods

Xn Québec takes the security of your personal information very seriously and undertakes to process it in accordance with industry standards and norms, solely for the purposes for which it is collected, as described in this Policy or in a specific notice to that effect. Given the inherent security limitations of internet transmission, however, it is not possible to back this information up absolutely. Hence, any information transmitted to us is ultimately at the user’s own risk.

  • Access to and control of personal information

Xn Québec ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is to be used.

You have the right to request access to your personal information for the purpose of verification and request corrections in the event of inaccuracies. If your personal information seems inaccurate to you or if you wish to have access to it, you can make a request using the contact information provided at the end of this Policy.

To the extent that we are able, we will provide you with timely access to your personal information. As a security measure, however, we may need to verify your identity.

Please note that there may be circumstances where we may be unable to provide you with access to your personal information. This restriction may apply whenever such access may lead to the disclosure of another person’s personal information and that person refuses to consent to its disclosure or when legal restrictions apply. Should such a situation arise, we would inform you of the reason we are unable to provide you with access to your personal information.

If your request concerns data appearing on the web pages or platforms of third parties, please contact these third parties directly.

  • Sharing and reasons for sharing personal information with third parties

We do not share your personal information with companies, organizations or individuals external to Xn Québec, with the exception of our authorized suppliers and partners who need access to the information for the purposes, and within the limits, of this Policy, as well as in the following cases:

  • With your consent;
  • For storage on cloud servers, whereby personal information may be transferred to third-party jurisdictions. Please note that we use the services only of reputable companies that have privacy policies in place;
  • For external processing purposes: we send personal information to other companies or trusted persons for processing on our behalf, in accordance with our instructions and this Policy; these companies and persons apply a level of data security that is at least equivalent to our own and in compliance with other appropriate security and confidentiality measures;
  • For legal reasons: we send personal information outside our company if access to it is necessary to comply with the laws and regulations in effect.

Xn Québec pledges not to sell or rent your personal information to third parties.

  1. Use of cookies and similar technologies

Xn Québec may use cookies, web beacons, invisible pixels, log files or other technologies to collect certain personal information about visitors to our web sites and about recipients of our newsletters, invitations, and other communications. Cookies are information components sent by the server to the browser during a visit to the web site that makes it possible to pinpoint the current connection. These data may include information such as your Internet Protocol (IP) address, browser type, browser version, pages on our site that you visit, the time and date of your visit, the time spent on the site and any other statistics.

Cookies are used to retrieve the search history and shopping baskets (for example, ticket purchases) linked to the session, so as to facilitate users’ online browsing experience. Please note that activating the cookies option may, depending on the configuration you select, allow other servers to install cookies on your system. You may set your browser to inform you of the presence of cookies, thereby giving you the choice of whether or not to accept them.

Please note that our web site may contain links or references to third-party web sites. This Policy ceases to apply when you leave our web site; moreover, Xn Québec is not responsible for the collection or processing of personal information by third parties or external sources.

  1. Storage of personal information

Xn Québec stores collected data for varying periods, depending on its nature and its usefulness to our offer of products and services. During this storage period, Xn Québec applies physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are in cities where Xn Québec has offices or facilities and in cities where Google has servers containing data collected by Xn Québec. 

Personal information may be held outside the country in which you live, if a third-party supplier or other entity to whom we disclose personal information in accordance with this Policy is located abroad. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessible to governmental and law enforcement authorities in those countries or territories.

Once the storage period has elapsed, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be stored for extended periods.

Additional information

Amendments to these rules:

We may amend the Policy from time to time. No restriction of your rights under the Policy shall be applied without your express consent. We always indicate the date on which the latest changes are made, and provide you with access to archived versions so that you may view them. If the changes are significant, we publish a prominent notice on our web site (including, for certain services, by means of e-mail notification).

Person in charge of compliance: 

If you have any questions, comments or complaints about the Policy, please contact the person responsible for overseeing compliance with it:

Jeanne Dompierre
Xn Québec
CP 32029
CP Saint-André
Montréal, QC
H2L 4Y5